Shopping CartG7 Technical Support Service Plans are an easy and efficient way to maximize your investment in the B6300nMX Secure MICR Solution. G7 offers technical support communication ways that are convenient for you; telephone, online or email. All plans are available with varying levels of support so you get the expert help needed while you continue running your business.
| Support Plan Feaatures | No Plan | Standard Plan | Premium Plan |
| Price | FREE | $99.00 | $199.00 |
| Service Plan Period | N/a |
ONE YEAR •
Printer registration and toner validation required
•
Plan must be purchased within 90 days of original purchase date
|
ONE YEAR •
Printer registration and toner validation required
•
Plan must be purchased within 90 days of original purchase date
|
| Supported Products |
•
B6300nMX Printer
•
VersaToner™ Cartridge
|
•
B6300nMX Printer
•
VersaToner™ Cartridge
|
•
B6300nMX Printer
•
VersaToner™ Cartridge
|
| Incident Resolution by Phone |
$30 PER INCIDENT
•
One tech. issue within 24 hrs.
•
Unlimited number of calls within incident period
•
FEE does not apply toward Overnight Exchange Warranty
|
2 FREE ($60 value)
$25 PER INCIDENT
•
One tech. issue within 24 hrs.
•
Unlimited number of calls within incident period
•
FEE does not apply toward Overnight Exchange Warranty
|
5 FREE ($15 value)
$20 PER INCIDENT
•
One tech. issue within 24 hrs.
•
Unlimited number of calls within incident period
•
FEE does not apply toward Overnight Exchange Warranty
|
| Technical Support Response by Phone | Not Supported | Up to 3 business days | By the end of NEXT business day |
| Hours of coverage | 8AM - 5PM PST | 8AM - 5PM PST | 8AM - 5PM PST |
| Web Support/Knowledge Base Documents | Yes | Yes | Yes |
| E-mail Support | Yes | Yes | Yes |
| Phone Support | 30 DAYS from date of printer registration & toner validation #858-675-1095 | 1 YEAR from date of printer registration & toner validation #858-675-1095 #800-303-2620 | 1 YEAR from date of printer registration & toner validation #858-675-1095 #800-303-2620 |
| Discounts on Purchase | 0% |
5%
•
Valid for the length of Support Plan
•
Cannot be combined with any other offers
|
8%
•
Valid for the length of Support Plan
•
Cannot be combined with any other offers
|